ASA-1918 充值到账说明Recharge Help

1. 计价与到账规则1. Pricing & Delivery

海外（globalrecharge）通过 PayPal 以港币（HKD）计价，按运营后台统一配置的汇率折算人民币后，按档位发放金币/点券；国内（支付宝/微信）直接以人民币（CNY）计价。实际到账量以下单页与本页示例为准。 Overseas checkout (globalrecharge) is priced in HKD via PayPal, converted to CNY at the rate configured by our ops team, then delivered by tier as GP/RP. Domestic checkout (Alipay/WeChat) is priced directly in CNY. Delivered amounts are as shown on the checkout page and the examples below.

会员档：开通会员后立即发放对应会员组权限，并按档位赠送金币/点券；升级会员按补差价计算，不重复发放。 Membership tiers: activating a membership grants the corresponding VIP group immediately, with bonus GP/RP per tier; upgrading charges the difference and does not double-deliver.

2. 首充双倍2. First Recharge Bonus

• 每个 EOSID 一生一次，国内或海外任意一笔成功充值即触发。Once per EOSID for life, triggered by any successful domestic or overseas top-up.
• 仅本单金币/点券到账量翻倍，会员时长不翻倍。Only the GP/RP delivered for that order is doubled; membership duration is not doubled.
• 已充过值的账号不再享受；退款不恢复首充资格。Already-funded accounts are not eligible; a refund does not restore first-charge eligibility.

3. 到账时长3. Delivery Timing

• PayPal 付款确认后通常 1–2 分钟自动到账；系统兜底复核最长 10–15 分钟。After PayPal confirms payment, delivery usually arrives within 1–2 minutes; the system's fallback review may take up to 10–15 minutes.
• 国内支付回调成功后自动到账，通常秒级。Domestic payments are auto-delivered within seconds after the callback succeeds.
• 超时未到账请凭订单号联系客服（见第 6 节）。If not delivered after the window, contact support with your order number (see section 6).

4. 发货状态查询4. Delivery Status

运营/客服可在后台「赞助记录」页查看每笔订单的发货状态；玩家侧在充值页会自动弹出到账提示（含金币/点券增量）。 Ops/support can view each order's delivery status in the admin "Sponsorship Records" page. Players receive an in-page toast on the recharge site showing the GP/RP delta.

5. 失败 / 退款5. Failure & Refunds

• 支付失败不扣款；未完成的 PayPal 订单关闭即可。A failed payment is not charged; simply close the PayPal page for an unfinished order.
• 已扣款但未到账，请提供订单号联系客服核查。If you were charged but items did not arrive, contact support with your order number.
• 退款按原支付渠道规则人工处理；已发放的游戏币不收回、首充资格不恢复。Refunds are processed manually via the original channel; delivered in-game items are not reclaimed and first-charge eligibility is not restored.

6. 客服渠道6. Support Channels