欢迎使用 ASA-1918 方舟生存飞升服务器集群及其网站、充值与社区服务（以下统称“本服务”）。您注册、登录、充值或使用本服务，即表示您已阅读、理解并同意本协议全部内容。若您不同意，请停止使用本服务。Welcome to the ASA-1918 Ark: Survival Ascended server cluster and its website, recharge and community services (the "Service"). By registering, logging in, making a payment, or using the Service, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, please stop using the Service.
您应具备完全民事行为能力；未成年人使用本服务须取得监护人同意，详见《未成年人保护》。You must have full legal capacity to enter into this agreement. Minors may use the Service only with parental or guardian consent — see Minor Protection.
本服务以您的 Epic Online Services ID（EOSID）为账户核心，并可绑定 QQ / 邮箱 / 微信 / Discord 等用于登录与通知。您应妥善保管账号与登录凭证，因您主动泄露、转借或保管不善导致的损失由您自行承担。The Service is anchored to your Epic Online Services ID (EOSID) and may link QQ / email / WeChat / Discord for sign-in and notifications. You are responsible for safeguarding your credentials. Losses caused by your disclosure, sharing, or inadequate protection of your account are your own responsibility.
本服务内的金币（GP）、点券、会员组及其他虚拟道具，均为依附于本服务的非实体、不可兑换的服务权益，不具有现实货币价值，不属于您的财产。Gold (GP), VIP points, membership tiers, and other virtual items in the Service are intangible, non-refundable service entitlements tied to the Service. They carry no real-world monetary value and are not your property.
您不得利用本服务从事下列行为：使用外挂/作弊程序、利用 BUG 牟利、恶意刷屏或辱骂、发布违法或侵权内容、恶意组队/演员、盗号、洗钱、欺诈、干扰服务器与网站正常运行，或其他违反适用法律法规的行为。运营方有权视情节采取警告、回收道具、临时或永久封禁等措施。You must not: use cheats or exploits, profit from bugs, spam or harass others, post unlawful or infringing content, maliciously team/smurf, steal accounts, launder money, commit fraud, disrupt the servers or website, or otherwise violate applicable law. The operator may, proportionate to severity, issue warnings, reclaim items, or impose temporary or permanent bans.
运营方有权根据运营需要调整、暂停或终止部分或全部服务（含版本更新、维护、商品上下架、价格调整）。对于已交付的虚拟物品，一般不另行补偿；运营方将尽合理努力提前公告重大变更。The operator may adjust, suspend, or discontinue part or all of the Service (including updates, maintenance, item availability, and pricing) as operations require. Delivered virtual items are generally not compensated separately; the operator will use reasonable efforts to give advance notice of material changes.
本服务按“现状”提供。在法律允许的最大范围内，运营方不对服务的不间断、无错误或特定可用性作明示或默示担保；因不可抗力、网络故障、第三方支付/通道故障、玩家自身设备或账号原因造成的损失，运营方在合理范围内协助但不承担法定责任以外的赔偿。The Service is provided "as is". To the maximum extent permitted by law, the operator makes no express or implied warranty that the Service will be uninterrupted, error-free, or fit for a particular purpose. The operator reasonably assists with losses caused by force majeure, network faults, third-party payment/channel failures, or your own device/account, but is not liable beyond what the law requires.
本协议的订立、解释与争议解决适用中华人民共和国大陆地区法律法规（不含冲突规范）。您与运营方应首先通过客服友好协商；协商不成的，可依法向有管辖权的人民法院提起诉讼。海外用户作为消费者的，不因其属人/属地强制性消费者保护规则的适用而被排除。These Terms and any disputes are governed by the laws of mainland China (excluding conflict-of-law rules). You and the operator will first try to resolve any dispute through customer support; failing that, either party may bring the matter before a court of competent jurisdiction. Overseas consumers are not deprived of any mandatory consumer-protection rules that apply to them by virtue of their residence or nationality.
人工客服请通过微信公众号联系：关注微信公众号「嘉圣互动」，在公众号内发送「人工」即可接入；QQ 群：732451772。For human support, please use our WeChat official-account service: follow the official account "嘉圣互动" and send "人工" (the word for "human") in that chat to reach an agent; QQ group: 732451772.
本政策依据《中华人民共和国个人信息保护法》《中华人民共和国网络安全法》《中华人民共和国数据安全法》等公开实践制定，说明我们如何收集、使用、共享与保护您的个人信息。This Policy is prepared in line with public practices under the Personal Information Protection Law (PIPL), the Cybersecurity Law, and the Data Security Law of the PRC, and explains how we collect, use, share, and protect your personal information.
我们不收集与服务无关的敏感个人信息；不会以默认勾选方式强制您同意。We do not collect sensitive personal information unrelated to the Service, and we do not obtain your consent through pre-checked default options.
用于：账号登录与安全校验、订单处理与自动发货、客服与售后、反作弊与风控、依法留存交易与操作记录、在取得您同意时发送通知。我们不会将上述信息用于未经您授权的其他目的。We use it to: authenticate your account, process orders and auto-deliver items, provide support, run anti-cheat and risk controls, keep legally required transaction/operation records, and — with your consent — send notifications. We do not use it for other purposes without your authorization.
除上述及法律要求外，我们不会向第三方出售您的个人信息。Except as above or as required by law, we do not sell your personal information to third parties.
您的个人信息主要存储于中华人民共和国境内的云数据库。海外通过 PayPal 完成的支付，相关支付信息会由 PayPal 依其服务规则跨境处理。我们仅在实现处理目的所必需的期限内保存您的信息（例如交易与客服记录按财务、审计与合规要求留存），到期后删除或匿名化。Your personal information is stored primarily on cloud servers within the PRC. Payments made via PayPal are processed cross-border by PayPal under its own terms. We keep your information only for as long as necessary to fulfill the purposes described (for example, transaction and support records are retained for financial, audit, and compliance needs), then delete or anonymize it.
在法律允许范围内，您有权查询、更正、删除您的个人信息，撤回已给出的同意，注销账号，以及对我们的处理行为提出投诉。行使方式：通过微信公众号客服联系我们（关注公众号「嘉圣互动」后发送「人工」接入）。我们将在核验身份后于合理期限内响应。To the extent permitted by law, you may access, correct, or delete your personal information, withdraw consent, request account deletion, and lodge a complaint about our processing. To exercise these rights, reach us via our WeChat official-account support (follow "嘉圣互动" and send "人工"). We will respond within a reasonable period after verifying your identity.
我们使用必要的会话 Cookie 维持登录态与语言偏好；不用于跨站广告追踪。您可在浏览器中设置是否接受 Cookie，禁用可能影响登录功能。We use strictly necessary session cookies to keep you logged in and remember your language preference; we do not use cross-site advertising tracking. You may configure your browser to refuse cookies, though disabling them may affect sign-in.
我们不会主动收集未成年人的敏感个人信息。未成年人使用与充值应取得监护人同意，详见《未成年人保护》。监护人如发现未成年人未经授权处理其信息，可联系我们删除。We do not knowingly collect sensitive personal information from minors. Minors should obtain guardian consent before using or paying; see Minor Protection. If you are a guardian and believe a minor's data was processed without authorization, contact us to have it removed.
请通过微信公众号客服联系我们（关注公众号「嘉圣互动」后发送「人工」接入）。Please reach us via our WeChat official-account support (follow "嘉圣互动" and send "人工").
本服务充值标的为虚拟商品（金币、点券、会员），支付成功后由系统自动即时发放到您绑定的 EOSID 账户。国内渠道以人民币（CNY）计价，海外（globalrecharge）经由 PayPal 以港币（HKD）计价；具体价格、币种与到账数量以下单页面展示为准。Recharge purchases are virtual goods (gold, VIP points, membership). Once payment succeeds, the system automatically and instantly delivers them to your linked EOSID. Domestic pricing is in CNY; overseas checkout (globalrecharge) runs through PayPal in HKD. The exact price, currency, and delivered amount are shown on the checkout page.
下单金额由服务端权威计算（不信任前端报价）；PayPal 支付完成后系统会主动向 PayPal 复核实收金额与币种，一致后才发货。如遇网络/通道异常导致未自动到账，系统会在确认后补发货，您也可凭订单号联系客服查询。The charge amount is computed authoritatively on our server (not from the client). After PayPal capture, we actively verify the received amount and currency with PayPal, and only deliver when they match. If an outage prevents auto-delivery, we deliver once confirmed; you may also open a ticket with your order number.
由于虚拟商品一经交付即被您占有使用且无法回收，已交付或已消耗的虚拟物品原则上不予退款。以下情形我们将人工核实并处理：Because virtual goods are consumed immediately upon delivery and cannot be reclaimed, delivered or consumed items are generally non-refundable. We will manually review and handle the following cases:
注意：本服务不承诺在线自动一键退款能力；所有退款均为人工处理。退款方式按原支付路径退回（PayPal 订单退回 PayPal，国内支付按对应渠道），可能受银行/PayPal 处理时效影响。Note: the Service does not provide automated one-click refunds; all refunds are processed manually. Refunds go back through the original payment method (PayPal refunds to PayPal, domestic refunds via the corresponding channel) and may take time according to the bank/PayPal processing.
未完成支付的订单不产生扣款；您在 PayPal 页面取消或关闭支付页即可，无需额外操作。Unpaid orders are not charged. Simply cancel on the PayPal page or close it; no further action is needed.
请在下单前核对收货 EOSID 与商品档位。因您输错 EOSID 导致发到其他账户的，我们可在核实后协助转移，但已消耗部分无法退回。未成年人未经监护人同意的充值，监护人可凭支付凭证与关系证明联系客服申请核实与处理，详见《未成年人保护》。Please verify the recipient EOSID and tier before paying. If you enter the wrong EOSID, we may help transfer after verification, but consumed amounts cannot be returned. Payments made by minors without guardian consent may be reported by the guardian with the payment proof and relationship documents; see Minor Protection.
如对海外订单有异议，请先凭订单号通过微信公众号客服联系我们（关注公众号「嘉圣互动」后发送「人工」接入），我们通常能更快解决；直接发起 PayPal 争议（dispute）可能延长处理时间。If you disagree with an overseas order, please first contact us via our WeChat official-account support (follow "嘉圣互动" and send "人工") with your order number — we can usually resolve it faster. Opening a PayPal dispute directly may prolong resolution.
游戏娱乐应适度，请合理安排游戏与休息时间，避免沉迷。虚拟物品不具现实价值，请监护人引导未成年人理性看待充值行为，不要将游戏内消费作为奖励或默许其自行充值。Gaming should be enjoyed in moderation; please balance play with rest and avoid addiction. Virtual items have no real-world value. Guardians should guide minors toward sensible spending and should not treat in-game purchases as rewards or permit unsupervised payments.
未成年人进行任何充值，均应事先取得监护人同意。监护人请妥善保管支付账户、密码与免密支付方式，避免未成年人自行扣款。Any recharge by a minor requires prior guardian consent. Guardians should keep payment accounts, passwords, and one-click payment methods secure to prevent unauthorized charges.
如未成年人未经授权充值，监护人可通过微信公众号客服（关注公众号「嘉圣互动」后发送「人工」接入）提交以下材料申请核实：① 充值/扣款凭证（订单号或支付截图）；② 涉事游戏账号（EOSID）；③ 监护人身份证明及与未成年人关系说明。我们将在核验后依据《充值与退款规则》人工处理，已消耗的虚拟物品无法直接退回，未消耗部分将按原支付路径退回。If a minor charged without authorization, the guardian may reach us via our WeChat official-account support (follow "嘉圣互动" and send "人工") with: (1) payment/charge proof (order number or screenshot); (2) the involved game account (EOSID); (3) guardian ID and proof of relationship. After verification, we handle it manually under the Recharge & Refund Policy — consumed virtual items cannot be returned directly, while unconsumed amounts are refunded via the original payment method.
微信公众号客服：关注公众号「嘉圣互动」后发送「人工」接入；QQ 群：732451772。WeChat official-account support: follow "嘉圣互动" and send "人工"; QQ group: 732451772.
面向海外玩家的充值经由 PayPal（Business 账户）收取，计价币种以 港币（HKD）为主（下单页展示为准）。支付成功后系统自动发放虚拟商品，并在本地保留订单与支付记录（订单号、PayPal 订单号、买家 EOSID、商品、金额、币种、支付/发货时间、发货状态），用于对账、售后与合规留存。Overseas top-ups are collected via a PayPal Business account, priced mainly in HKD (as shown at checkout). After payment succeeds, virtual goods are auto-delivered, and order/payment records (order number, PayPal order ID, buyer EOSID, item, amount, currency, payment/delivery times, delivery status) are retained locally for reconciliation, support, and compliance.
每一笔海外订单在本地订单表与赞助/支付日志中双向留痕，并与 PayPal 侧的 capture 记录对应；后台提供只读的《跨境台账》用于按时间查询与导出（CSV），供财务与合规备查。运营方据此核对实收金额、币种与发货状态，避免重复扣款与漏发。Each overseas order is recorded in both the local order table and the sponsorship/payment log, and maps to the corresponding PayPal capture. The admin-side read-only "Cross-border Ledger" supports time-range queries and CSV export for finance and compliance review, enabling reconciliation of received amount, currency, and delivery status to prevent duplicate charges or missed deliveries.
上述为一般性风险提示，不构成正式法律意见。具体税务、外汇与个人信息跨境合规义务，请咨询专业税务/法律顾问并以主管部门最新要求为准。These are general risk notes and do not constitute formal legal advice. For specific tax, FX, and cross-border data compliance obligations, consult a professional tax/legal advisor and follow the latest requirements of the competent authorities.
《中华人民共和国个人信息保护法》《中华人民共和国网络安全法》《中华人民共和国数据安全法》、跨境电子商务与外汇/支付结算公开监管实践、PayPal Business 服务条款与隐私政策。PRC Personal Information Protection Law; Cybersecurity Law; Data Security Law; publicly available cross-border e-commerce and FX/payment-settlement regulatory practices; PayPal Business Terms & Privacy Policy.